News + Events

To all Gopher State One Call users:

Please take a moment to review the following Gopher State One Call locate request process changes. The target effective date for these changes is Friday April 30, 2021. They apply to both web-submitted and call center requests.

Dynamic High-Volume Ticket Alert Notice

A dynamic high-volume ticket alert notice will be in place Mondays and Tuesdays from mid-April to mid-October. It is recommended during these high-volume times that you extend your requested start date and time out one-half to one full day. This will allow additional time for the locators to mark your site. This alert will be for the following 11 counties: HENNEPIN, DAKOTA, RAMSEY, WASHINGTON, ANOKA, ST. LOUIS, OLMSTED, SCOTT, WRIGHT, CARVER and STEARNS.However, we encourage providing additional response time on all locates regardless of the county.

Meet Ticket Recommendations for Projects with Long Duration of Work

During the Normal Ticket locate request process, you will be prompted to request a Meet Ticket if your duration of work is longer than one month. You will be able to revert back to a Normal Ticket if you so choose. Gopher State One Call recommends the use of a Meet ticket if your project is going to be completed in phases or will last longer than one month. This will provide increased communication between excavators and locators, and provide greater efficiency for locators.

Update Ticket Process Change

The Update Ticket process will change such that on the second Update (refresh marks/extend life) request for the same ticket, the marking instructions will be cleared and new marking instructions will need to be entered. A new ticket number will be assigned, and this new number will be able to be tracked back to the original request.

White Lining Responses

If you answer “yes” to the white lining question, you will be prompted to state what type of material you have marked with. If you answer “no,” you will be prompted to state why you are not white lining. Either response will be automatically entered into the Remarks field of the ticket. Remember, white lining is required by Minnesota State Statute 216D, except in the few limited instances where it can be shown that it is not practical.

Mark Entire Lot Instructions

If you state “Mark Entire Lot,” or similar language, on your locate request, you will be prompted to provide more precise marking instructions. Precise marking instructions enable locators to more quickly identify the area to be marked and reduce unnecessary markings.

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04/17/2024 - 04/17/2024

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04/24/2024 - 04/24/2024